Re-engineering #1
Many companies put their computers to providing automated facility for their employees without deliberating effort in the first place to gaining optimal benefits out of their investment.
A typical example is, providing an order entry screen, completely removing the paper order form step that the salesmen wrote in before the computer data entry clerks keyed the orders into the computer.
But, why not providing the computerized order entry facility directly to the customers, enabling them to place their orders in their convenient space and time, and save our efforts?
